Centrelink payment wait times set to be slashed according to government agency

Centrelink payments could be made sooner than expected, according to the government agency. A backlog of more than one million claims made to Services Australia is set to return to normal levels by the middle of the year following a mass recruitment drive. Figures have shown more than 500,000 Centrelink and Medicare claims have been … Read more

How Centrelink opening hours, payments and reporting dates will change for the 2024 Anzac Day public holiday

Payment and reporting dates over the Anzac Day public holiday are set to shift for Centrelink customers. The revised dates accommodate for branch closures affecting processing times and face-to-face appointments. Centrelink branches across Australia will be closing for the Anzac Day public holiday on Thursday, April 25. Newsletters: Breaking news as it happens. Subscribe now … Read more

Regional NSW mother’s humble plea for a secondhand car to help save daughter’s life

Moss Vale mother-of-four Kylie Smith was feeding her four-week-old daughter at home when she noticed her baby was going “blue in the face”. She rushed her to the hospital, where little Laurah-Rose Geenen was diagnosed with polycystic kidney disease and hypertension — a condition which, at the time, Smith had no idea about, nor what … Read more

How Centrelink opening hours, payments and reporting dates will change over 2024 Easter long weekend

Payment and reporting dates over the Easter long weekend are set to shift for Centrelink customers. The revised dates accommodate for branch closures affecting processing times and face-to-face appointments. Centrelink branches across Australia will be closing for the Good Friday public holiday on March 29 and the Easter Monday public holiday on April 1. Newsletters: … Read more

Centrelink benefits including age pension, disability support and carer payments to increase from Wednesday

About 5 million Australians receiving Centrelink benefits are set to receive more money in their accounts when payments are indexed from Wednesday. Fortnightly boosts of between $14 and $30 will be available to customers depending on their personal situation and payments. Australians receiving rent assistance, JobSeeker, single parenting, and ABSTUDY payments, as well as people … Read more

The little-known Centrelink rule hurting Australian families of twins

A little-known Centrelink rule has shocked Australians, with a young mum going viral on social media for calling it her “Roman Empire” — a new slang term for something you can’t stop thinking about. Rachel March revealed that parents of twins do not qualify for the government’s Multiple Birth Allowance, as only triplets or higher … Read more

Medicare to roll out commemorative cards to mark 40th anniversary

Commemorative editions of Medicare cards will be rolled out to mark 40 years of the health service. The special edition of the cards will be made available from February 1, marking the date the service began in 1984. People who get a new or replacement card between February 1 and December 31 will automatically be … Read more

Centrelink payments including Youth Allowance, disability pension and Austudy increase with indexation from start of new year

Almost one million Australians will see an increase to their welfare support payments with the start of a new calendar year. More than 936,000 people receiving youth, student or carer support will see a 6 per cent boost to their payments with indexation taking effect from January 1. The payments’ routine indexation happens annually in … Read more

Staffing boost returns humans to Centrelink services

Millions of Australians who use Centrelink and Medicare could have shorter call wait times and better customer service after a staffing boost. The federal government will hire 3000 new recruits to Services Australia’s frontline as part of its efforts to implement recommendations from the robodebt royal commission. Government Services Minister Bill Shorten says the extra … Read more

Centrelink payments including Youth Allowance, disability pension, Austudy to increase from January 1 with indexation

Almost one million Australians will receive a cash boost in the new year, as government support payments increase from January 1. More than 936,000 people receiving youth, student or carer support will see a six per cent boost to their payments when indexation takes effect. Youth Allowance payments will increase by $22.40 and $25.80 per … Read more